FAQ - Frequently Asked Questions
At Blue Ocean Cleaning Services, we know you might have questions about our services, booking process, pricing, and what to expect during your cleaning appointment. We’ve put together answers to some of the most common questions we receive. If you don’t see what you’re looking for here, feel free to contact us — we’re happy to answer all your questions.
Q: What types of cleaning services do you offer?
A: We provide residential, post-construction, commercial/office, and short-term rental (Airbnb/cottage) cleaning, along with specialty add-ons like deep cleaning and move-out cleaning.
Q: Are you insured and registered?
A: Yes, Blue Ocean Cleaning Services is fully registered and insured, giving you peace of mind with every visit.
Q: How do I book a cleaning?
A: You can book directly through our website, or contact us by phone or email. We use client management software to send you reminders and keep scheduling simple.
Q: Do I need to be home during the cleaning?
A: No, you don’t need to be home. Many clients provide us with access instructions, and we’ll make sure everything is secure when we leave.
Q: What payment methods do you accept?
A: For your convenience, we accept all major forms of payment, including credit/debit cards, e-transfers, and cash.
Q: Do I need to supply my own cleaning products?
A: No, we bring everything needed to complete the job. If you have specific products you’d like us to use, we’re happy to accommodate.
Q: How far in advance should I book?
A: Our schedule fills up quickly, especially during busy seasons. We recommend booking at least 1–2 weeks in advance to secure your preferred date.
Q: What if I need to reschedule or cancel?
A: We understand things come up. We just ask that you let us know as soon as possible — details are outlined in our cancellation policy.
Q: Do you offer recurring cleaning services?
A: Yes, we offer flexible recurring options — weekly, bi-weekly, or monthly — so you can always have a fresh, clean home without the hassle.